TeleVisit Instructions

Due to the intensity of the COVID-19 virus and the recognized importance of minimizing in-person contact as much as possible, Dr. Havranek is now offering new and existing patients telemedicine services. Before beginning your TeleVisit, make sure that you:

STEP 1: To schedule a TeleVisit appointment with Dr. Havranek, call Maria at 210-615-8308 ext. 225 or schedule online.

STEP 2: Ensure you have an active Gastroenterology Clinic of SA patient portal account, with username and password. Existing patients that have lost their patient portal credentials or need them to be created should let Maria know when scheduling the appointment and she can talk you through the process and help you get setup.

STEP 3: There are 3 options to join your TeleVisit appointment:

  • Join via your appointment confirmation email by clicking on the “Join This Telemed Appointment Directly” button
  • Using your computer/laptop, go to the Gastroenterology Clinic of SA patient portal and from the dashboard click on the “Join TeleVisit” button in the Appointments section.
  • Download the “Healow” app on your smart device (iOS or GooglePlay)

STEP 4: Secure a private location so you and your physician can speak freely about your health

Preparing for your TeleVisit:

Arrive early (at least 5-10 minutes) to ensure you can connect to the TeleVisit system. If you experience any issues or have questions, please click on the View TeleVisit FAQ button in the Patient Portal dashboard Appointments section before calling Dr. Havranek’s office. This FAQ resource will have answers to common questions and guidance on resolving any connectivity issues.

  • Click “Join TeleVisit” in your patient dashboard or email reminder.
  • Fill out requested personal information
  • Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one. If you are using a smartphone, it likely has a camera built-in.
  • Click “Start TeleVisit” to enter the virtual waiting room
  • Dr. Havranek will begin the face-to-face TeleVisit and disconnect when the visit ends.

For questions, please contact Maria at 210-615-8308 ext. 225. She will be able to talk you through the process. Thank you!